Batik Air Call Center can be contacted 24 hours a day
Batik Air Call Centre is a service that helps customers get information or file complaints. The development of technology allows an industry to establish better communication with its customers. The improvement in services makes the quality of airlines even higher.
Through the call center, customers can make phone calls for different purposes. Customers can request information in case of flights or lodge a complaint about the service received from the airline. This communication can lead to reciprocity of the services provided to the airline for further evaluation.
The call centre staff plays an important role in building good communication with customers. They should have the necessary information in the field of geography such as the path of the aircraft area to the time zone. The crew must understand the route passed by the aircraft and the distribution of time zones.
Not only that, the staff had to know about the airfare and other services offered by the airline. Staff should know in detail about flight tickets starting from the price, how to book, how to change the departure schedule and how to cancel the ticket.
The most important thing that call center staff need to master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, effective and efficient way of speaking.
The communication skills put in place by the staff will make customers feel satisfied after making a call with the Batik Air Call Centre. Because, customers want an explanation of information or solutions regarding a complaint. If the communication skills of the staff are poor, it will disappoint the customers.
About Batik Air Airlines
Batik Air is a subsidiary of private airline Lion Air. The subsidiary is run across the entire service category. It first worked on May 3, 2013. The first route that was run was from Jakarta to Manado and Balikpapan.
Batik Air was formed by Lion Air as it could not accommodate the increase in passenger growth. Therefore, the company established a new airline. The company brought in five Boeing 737 aircraft in the new airline to be able to cope with the growing number of passengers.
The airline has flight routes to 59 destinations both in the country and abroad. The airline reaches the islands from Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi to Sumatra. From Malaysia, Singapore, Vietnam to Saudi Arabia in foreign territory.
At first, it operated only ten Boeing 737-900ER aircraft. So far, it has operated a fleet of 74 aircraft. Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it enjoys the status of a subsidiary, the facilities provided are no less competitive than the parent company. One of the facilities is the Batik Air Call Centre which can accommodate customer complaints and provide them with solutions. The facility can also provide information asked by customers.
Services provided by Batik Air
Batik Air has been classified as one of the finest airlines. It has won many awards such as the ISSA. The award has been instituted by the IATA in the field of passenger safety standards. was introduced in January 2016. The award is classified as a good award.
The next award is ISO standard. LICENSED ISO 9001:2005 as an airline with the best delay management. As a private airline, this award proves to be the best management. Not all private airlines are eligible to receive this award.
In addition to winning the award, it has many advantages in the services it offers. Due to the economy and business classes, the airline offers a variety of facilities. Offered at lower prices, the airline has television screens, snacks and huge baggage.
In terms of facilities and infrastructure, the airline has an independent maintenance centre called Bottom Aero Technique. Apart from this, the company also provides accommodation for its employees from ground crew to flight crew. Although it only enjoys the status of a private company, Batik Air is able to provide a variety of facilities.
Batik Air continues to build facilities that support the aviation business. These facilities are imparting training to buildings, hotels and plazas. Not only this, an airline delivery service was also created under the name of Lion Parcel. The airline continues to improve and build facilities to improve services.
Batik Air differs with Lion Air which is often involved in plane accidents. The airline is safer as compared to the parent company so it has a lot of customers. Batik Air Call Center is one of the services created to build good relationships with customers.
How to contact Batik Air Call Center
The Batik Air Call Center can be contacted in a number of ways. One of them is to go straight to the head office. This office is located at Batik Air Head Office, Lion Air Tower, JL Gajah Mada No. 7 Central Jakarta.
In addition to being able to come to the headquarters, you can also contact the Batik Air Call Center via email, social media or phone number. The airline’s email is customercare@batikair.com. The telephone numbers of the head office are 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can search for branch offices in your city. Each branch office also has a phone number if you are hesitant to come to the office. The airline’s branches have spread to almost all of Indonesia. You can easily find a branch office.
The Batik Air Call Centre can also be contacted even if the customer is abroad. Customers can still request information or lodge a complaint about the airline’s service. These benefits provide convenience to the customers.
Important Things About Batik Air Call Center
There are a lot of things to note about the BAT IK Air call centre. First, the service takes credit. This means that you must have credit to your phone before calling the call center. If you don’t have credit, you can make calls via landline.
The Batik Air call centre is available within 24 hours and on holidays. If you need information or if you wish to make a complaint beyond working hours, you can do so by phone. The response will be given by the staff in a quick and friendly manner.
You can contact the Batik Air Call Center to get information on flight prices, flight routes on certain dates or days, how to book and pay flight tickets, how to change the departure schedule and even how to cancel flight tickets .
In addition to getting the information, customers can make complaints at the Batik Air Call Center. The complaints that are commonly presented are high ticket prices, difficulty in booking tickets, delay problems, difficulty in changing departure schedules and difficulty in cancelling tickets.
Customers can request information through the call center. Apart from this, customers can also make complaints about the services received from the airlines. Customers can get a solution after contacting the Batik Air Call Centre . The staff will give a quick and friendly response.