Get to know the benefits of KFC Indonesia Call Center Consumer Services
Currently KFC’s call centre services are still busy serving users, especially if there are questions, criticisms and suggestions. This shows how they still maintain good relations with users even though the content is sometimes not good. In fact, they can continue to stand up and develop because of customer criticism.
We already know that KFC originated in Uncle Sam’s country, the US, but now it is available in different parts of the world including Indonesia. For developments in Indonesia itself it is quite special as it is in association with a number of important parties. The result makes all services better, including customer service.
Getting to know the development of KFC in Indonesia
KFC was first established in Indonesia in 1979 when the purchase of franchise shares to open the restaurant was approved. More precisely in October 1979 with the address Jalan Melawai, DKI province of Jakarta. This is a milestone in the establishment of hundreds of outlets in the archipelago.
In fact, the carrier of KFC products until they are sold in our country is PT Fast Food Indonesia Tbk because it is the sole owner of this franchise. They were established a year earlier in 1978 on the ownership of the Gelael Family. This name is familiar, especially as there is an F2 driver with the same name, Sean Gelael.
At the time of the first opening in Jakarta, it turned out to have a positive response from the public. This is evident from the large number of visitors willing to queue to eat there. This then encourages development to several other major cities such as Semarang, Bandung, Surabaya, even outside the island such as Medan and Makassar.
If you ask KFC’s call centre or their website directly, there is also an explanation of the largest shareholder to date. In fact in 1990 Salim Group merged and owned more than 35% of the shares, while Gelael Group held almost 44% of them were owned by the community as well as employees.
They have also joined Indonesia’s stock exchange since 1993 so that the development or growth of their shares is faster. No wonder now and then that the public may continue to be. Especially the nice restaurant look along with the latest food and drink products is consistent for its connoisseurs.
Various Best Products Favorited by the Community
For the best products if you ask KFC’s call center or your closest friends, most of them will answer the fried chicken directly. Furthermore, you can choose several different variants with unique features. The most preferred customers are the kind of crisps where the skin is very crisp but the flesh is so soft.
This type of meat feature is also found in the meat for Zuper Krunch Burger variant which is quite large in size with uniqueness as are corn flavors. Another western food of KFC is spaghetti which is in high demand because it is cheap, even most outlets sell less than Rp. 10,000.
If you want to test fried chicken variants with different shapes and flavors, you might be able to try Chizza. As the name suggests, this menu is indeed served similar to Pizza but the size is smaller. The advantage of this menu is the use of boneless chicken meat so that it can be bitten directly without worry.
Not only can we find western food menus here, but there are Japanese bento and yakiniku variants. For bento products, it is preferred as there is a lot of rice and chicken, then the choice of taste varies. Meanwhile, Yakiniku is also suitable as the main food because it makes our stomachs full.
Additionally, according to KFC, the call center menu is unique as twisty fans. Especially because it looks similar to a kebab and is easy to catch so it’s comfortable to bite. Inside it is chicken meat and vegetables such as tomatoes and lettuce. If you want a non-complicated snack, then twist the answer.
Ordering food products is certainly not enough if you don’t order drinks. Where we can order delicious drinks like Mocha Float and Chokocha Float. Mocha Float’s advantage is in its original chocolate flavor along with the addition of ice cream, while Chokocha is considered fresh due to the green tea blend.
KFC Consumer Call Center Uses
Kentucky Fried Chicken’s Customer Service turns out to have many good uses, one of which is as a bridge for communicating storage with consumers. Not only about complaints, but CS is also able to provide a lot of information to customers so they know what’s needed. As a result the company will be considered very professional.
KFC’s call center is indeed responsible for marketing products to be recognized by more customers. Employees have Product Intelligence training so they can explain all services or products to consumers. Including if there is one type of promo that we don’t understand, they can easily explain it.
This includes telemarketing, where in addition to explaining they will push persuasively to customers. As a result, product sales or marketing will increase. No wonder companies dare to spend huge amounts of investment for training for employees to work optimally.
If employees are able to work well, then restaurants are more effective at working so that no mistakes happen in the future. Later employees tasked with serving the same relationship with KFC’s average customers and restaurant employees have their own work and do not interfere with each other’s performance in any way.
The use of customer service can further us as consumers can easily reach Kentucky Fried Chicken Indonesia-owned restaurants. Moreover, communication through telephone media can spread one of the company’s store locations in an archipelago area.
If you are interested in contacting customer service, you can call the number directly from the KFC call centre, which is 08071677777. Everyone who listens to every complaint or comment so that it becomes good feedback for both parties. If the phone is busy, users can also connect to using sms media to the 081210005050 number.
Other Types of Best KFC Services in Indonesia
In addition to the features in the form of KFC call centres, it turns out that there are many other services we can use as customers, for example online delivery. If you don’t want to go all the way to the restaurant, you can use the delivery service directly to call 14022. It doesn’t take long for the order to be shipped immediately so that it’s still warm.
Please note that before calling this service, make sure the sender knows the delivery location. If the address is not sourced, then the process of ordering food through delivery orders is difficult. Moreover, the object of the delivery is in the form of fast food or drinks.
In addition to delivery orders, it turns out this fast food restaurant already has an online ordering service. Of course, it differs from the company’s delivery order in that it cooperates with online motorcycle taxis. Therefore, contacting him can only go to KFC call centre through online ojek applications like Go-Jek or Grab.
Finally, there’s the thru drive service, where we can order food through a street without leaving the car. I could not find this service on all outlets, but rather it only exists in major cities. You can find KFC drive thrus in DKI Jakarta, Tangerang and Bali.
The long history of this restaurant in Indonesia has proven that it can be the best choice to eat with the closest people. Moreover, he is known to have the latest products or promos that are profitable for us as customers at all times. Furthermore, KFC’s call center service is so that it can help us in many ways.