Bank Permata call center is useful because it is a form of support for customers when experiencing various difficulties. Whether it is when transacting related to the use of debit to credit cards, as well as various other obstacles. If you belong to this group of private bank customers, then it is worth listening to the reviews related to the following call centers.
Before discussing more deeply related to how to contact the call center, there is no harm in knowing at a glance about Bank Permata. It is a private company engaged in public financial services or banking. Before the name Permata, this bank used to be the result of a merger or a combination of 5 other banks.
Currently, the financial company has served more than 3 million users aka customers from a total of 62 provinces in Indonesia. While the branch office itself has reached more than 300 locations, be it conventional or Sharia banks. The large number of customers certainly requires a Bank Permata call center whose quality is qualified.
While banking financial products that can be accessed by users of private bank services include savings, deposits, credit cards, mutual fund investments, mortgages, business capital, Unsecured Credit, and many more. Well, now it’s time to talk about the call center in more detail.
How to Call Center Bank Permata
As a customer, there is a possibility that you encounter obstacles in transacting, be it when using debit or credit cards. In addition, many customers also need information about loans, mortgages, investment opportunities, and various other products. Then the availability of call centers aka call centers is a must for the company.
Bank Permata provides several phone lines for its customers to connect with customer service quickly and easily. For customers who belong to retail and sharia groups, please call the number 1500 – 111. In addition to calls via the number, complaints or complaints can be sent by email firstname.lastname@example.org.
Meanwhile, customers who come from the SME or UKM and wholesale groups aka large-scale customers can call bank permata call center at number 1500 – 399. While complaints via email can be through email@example.com address. This separation aims to ensure that customer service officers can serve optimally.
The call center service is subject to credit rates according to the type of mobile provider you use. Although it requires special tariffs, it will get answers or responses from consumer service officers quickly. But if you want no cost, you can choose to use email (e-mail). However, it certainly takes time to receive a complaint answer.
Get to know PermataTel and Voice ID
PermataTel is a call center of Bank Permata that serves all its customers. It is central to all the important info of the answering machine called Interactive Voice Response abbreviated as IVR. You can access it by calling 1500 – 111. The call can be made from a fixed line or mobile.
The phone line can be accessed 24 hours a week. This means that you are free to make the call at any time to get various types of information and assistance. Users of Bank Permata products or services can get information related to customer account banking transactions.
In addition, it is also possible to make pay transactions to pay off various bills such as credit cards, installments, phones, mobile credit, and so on. Of course, every customer can also submit a complaint related to the problem being faced. For example, credit and debit cards are lost or even stolen.
Not only bank permata call center called PermataTel, you also need to know what Voice ID is. This is a biometric technology that can scan voice. This scan is done so that the customer data verification process is faster, practical, but still safe. This Voice ID can be accessed if you have registrasi through PermataTel 1500-111.
During the registration process, the officer will ask some questions that must be answered. The answer is then recorded and will be used as an authentication step. Thanks to the Voice ID biometric technology, the machine will identify and know the customer’s voice. That way data verification can be completed quickly and easily.
Advantages Obtained from Using PermataTel
The benefits that can be felt by customers in using permatatel are the following:
- Ease of Access
Using PermataTel is very easy, which is only need to call the number 1500 – 111 via fixed line or mobile phone. This service is available for 24 hours non-stop. This means that you can access it anytime and anywhere. Of course, this is a meaningful help for Bank Permata customers at urgent times.
- No Need to Queue
Making calls to the call center sometimes makes you have to wait in line and can’t connect with customer service. But this does not need to be encountered because Bank Permata’s call center , PermataTel, does not make you wait long in line. That way, all problems can be solved immediately without wasting much time.
- Practical and Safe
Voice ID biometric technology provides its own advantages for Bank Permata service users. With this technology, you can contact PermataTel practically and comfortably. This service allows customers to get information and submit complaints securely thanks to voice authentication. So, there is no need to hesitate to use the feature.
- Many Ease of Transaction and Information
Through PermataTel, you can get convenience in any transaction. For example, paying bills, installments, credit refills, to transfer funds. Not to forget also various complete information including the number of balances and account transactions, foreign exchange rates, deposit products to credit cards, and the location of branch offices.
Get to Know the Permata MobileX App for Millennials
In addition to the Bank Permata call center, you also need to know the Permata MobileX application. This is a real manifestation of a digital technology breakthrough that aims to make it easier for customers to access banking products and services. Especially in the digital era like today, the presence of the application is certainly welcomed by customers.
In the Permata MobileX application, there are hundreds of features to make it easier for you to transact to check your account. You can check for fund mutations even in the last 12 months. Checking for fund mutations is not only for deposit accounts. But it also applies to credit cards, mortgages, and others.
Another feature that can be used in this applicationis investment management. It doesn’t have to be a Bank Permata call center phone, through Permata MobileX, you can buy mutual fund units or sell them. Of course, this is an easy and practical way to invest to prepare future funds.
There are many more interesting features such as applying for loans easily and practically, adding credit card limits, transferring funds, payment with QR codes, to buying a variety of banking products through the PermataStore feature. Security when logging into your account is also guaranteed thanks to the fingerprint and face ID features.
Along with the development of technology, bank customers are now increasingly given various conveniences in transacting and accessing banking products. You can use it as a practical step and do not have to bother going to the branch office. By contacting bank permata call center and Permata MobileX application, everything can be done quickly.