How to Contact the Bukopin Call Center and Report Consumer Complaints
As a customer, of course, when there is a discrepancy, the first step is to contact the Bukopin call center. Besides consumer calls, there are other ways to contact the bank. This way customers can resolve their complaints quickly.
Situations until the cash transfer fails, such as the loss of ATM cards, can be easily solved without the need to go to the branch. This can be done thanks to the bukopin bank customer service that always accompanies you. So if there are problems with a banking administration, do not worry.
Consumers have the right to report their complaints to the manager or branch without hesitation. Even the Bukopin call center is open 24 hours a day to serve all kinds of customer complaints. So when a problem occurs even at midnight, you can still report it.
In the next discussion, how you can contact the bank as a customer will be described in detail. There are three easiest ways: through phone calls, cell phone calls, and email. These three ways should be known as the customer of Bukopin bank.
How to Contact a Bukopin Call Center Using a Phone
This is one of the most frequent methods that customers use to contact the bank in case something happens. Just call 14 005 , then you will immediately connect to customer service from Bukopin bank. This service is available to customers free of charge.
Unlike other banks, which are still deducted from loan or operator fees, Bukopin officially makes this service free. Therefore, don’t be afraid to spend a lot of money to make a Bukopin call center when you need it . This is what customers didn’t know from the beginning.
Indeed, most banks still charge telecommunications fees by consumers. Therefore, it is very natural that most of you do not know that the cost of this phone is covered by the bank. In addition to being free, customers can make this call anytime and anywhere.
Consumer call service from Bukopin is open 24 hours a day, 7 working days. Even if you’re closed as a customer , you can still report complaints that occur in your bank account. Thus, the problems that arise can be solved immediately without the need to wait to come to the branch or headquarters.
During working hours, you will experience delays in calls, perhaps because there is a queue. This is normal for certain moments to occur, you just have to wait thirty minutes and then try to make another call. Situations like this rarely happen, but there’s nothing wrong with knowing the solution.
Contacting the Bukopin Call Center Using the Mobile Network
Bank customers don’t need to contact using a phone number if they don’t have a device. Your existing mobile phone can also be used to make calls directly. The dialed number is also not much different from traditional calls, so it is very easy to remember.
To make a call using the mobile network, simply call +62 14 005. Although some telecommunications operators may already be able to integrate with traditional numbers, you can record these cellular numbers when traditional calls cannot be made.
Not much different from a traditional Bukopin call center, using a cellular network is still free. Therefore, do not worry that your loan will burn out when you call the bank. The server of this mobile is really different from the traditional, so it has several advantages.
If you communicate through this mobile nomo r, the potential to queueand search will be smaller. Therefore, when an emergency is proposed, use the number to contact the bank immediately. In case of emergency, such as the loss of ATM cards, this method is highly recommended for customers.
The sooner you report the problem that has occurred, the faster the bank will address it. Emergencies such as the loss of a debit card, a failure of a bank transfer, or incorrect name entry can be completed in a short time. Even using this method has the potential to ensure that you do not need to come to the branch.
Reporting Bank Customer Complaints Using E-mail
The development of technology has also made the use of e-mail more and more widespread. Therefore, Bukopin also offers customer service using email if a call is not possible. By executing a report using an email, the problem can be sent in detail.
Complaints usually sent via email will be related to m banking applications or digital transfers. Thus, customers can directly send screenshots as proof of transaction errors. It is also easier for banks to confirm errors in the process.
In fact, using this e-mail, quite complex problems such as data entry errors can be solved without the need to come to the branch. An example here is the mistake of entering a name when making a cash transfer, you just take a screenshot and add it as proof.
You can even report ATM failure events by adding photos or videos as evidence. This method has proven to be more effective than making Bukopin call center calls, which are limited to audio media only . So wherever there is a disturbance, customers can report it immediately.
In terms of response, the email method still has disadvantages compared to traditional calls. Customers may need to wait a few minutes to receive a response email from the bank. If you are in a hurry, combine traditional phone and this email method as a solution.
Customers can use the email@example.com address to contact via email. The first answer will be received from VIOLA, the robot service of this bank. Just add your complaint and it will automatically connect to the human officer.
Getting to Know New Groundbreaking VIOLA Technology from Bukopin
Perhaps there are very few customers from this Bukopin bank who know about VIOLA technology. Indeed, the viola is the latest breakthrough in improving the speed of service to customers. Basic questions can be answered directly without the need to contact human staff.
Viola is a robot that will help with bukopin call center issues so that calls to human staff don’t pile up. Some basic problems, such as checking the status of transfers to identity confirmation, can be done using this cutting-edge technology.
Customers who use email to forward their complaints will also be responded to with a viola before receiving a response from a human officer. The advantages of this technology certainly accelerate contact between customers and banks, so that the bottleneck that disrupts the customer service system does not occur.
So far, viola technology is still being developed to improve customers’ convenience. It is planned to be used not only in viola emails, but also to maximize traditional searches. So the viola responds faster to solve the light problem.
Customers will definitely be more comfortable with this technology to help facilitate the forwarding of banking complaints. Future transaction issues will also use the viola, so mobile banking activities will be smoother and faster for the convenience of customers.
As a customer, of course, this will help you more and more with the development of banking technology. Consumer complaints will be forwarded and resolved more quickly without even having to come to the branch. Bukopin call center services will be maximized and will help meet consumer needs.